This is the privacy notice of Celia Delaney and all associated trading names including Celia Delaney Entertainment and SpeakingSuccess. In this document, “we”, “our”, or “us” refers to the sole trader Celia Wrighton t/a Celia Delaney.
We use WordPress to host our website. You can read the WordPress Privacy Policy here.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at celia@celiadelaney.co.uk. However, if you do so, you may not be able to use our website or our services further.
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
Our website host, WordPress, does not automatically provide a contact form for us to capture your details when you sign up to our e-newsletter.
We use a third-party provider, Jotform, to provide us with a contact form ‘plugin’. They are GDPR compliant and you can read their Privacy Policy here. We do not use your details from Jotform for marketing activity other than that specified e.g. you have signed up to our newsletter or you wish for us to communicate with you about your event or your coaching. We will hold your data on Jotform for 6 years from when you complete the form and then we will delete it. We will transfer that information onto our CRM system for the purposes of running the business where it is reasonable to do so. We will also transfer that information to our accounting system, Brightbook, if you are a client.
See CRM systems and Accounting Systems for more information.
You can sign up on our website for our monthly e-newsletter and you can also ask to added to the mailing list by giving your express consent – verbally or in writing – via telephone, email, filling in a form, handing in your business card to a prize draw at an event where we have made it clear you are consenting to be put on our mailing list.
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for these reasons: to tell you about what’s happening in the business and give you tips and advice about speaking and comedy; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, Campaign Monitor, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Campaign Monitor’s Privacy Policy. You can unsubscribe to e-newsletter mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing Celia Delaney on celia@celiadelaney.co.uk.
We may also transfer your newsletter information (name, email) to our CRM system. See CRM systems for more information.
We use an electronic CRM (Customer Relationship Management) system. This is so we can keep accurate records or our prospects, customers, suppliers, associates, affiliates and networks. As mentioned in section 3 above, we may process information on the basis there is a legitimate interest, either to you or to us, of doing so. We review the information we hold in our CRM system every now and then and will delete any contacts we deem to be no longer relevant to the running of the business.
We use a third-party provider, CapsuleCRM, to provide us with a CRM system. For more information, please see CapsuleCRM’s Privacy Policy.
We keep records of our clients and suppliers in order to issue invoices, collect payments, and carry out bookkeeping and financial management of the business. To do this, we use a third-party provider, Brightbook. You can view their Privacy Policy here.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
We use cookies in the following ways:
To learn more about cookies and how they are used, visit All About Cookies.
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
To obtain a copy of any information that is not provided on our website you may send us a request at celia@celiadelaney.co.uk. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information from our website, you may contact us at celia@celiadelaney.co.uk. This may limit the service we can provide to you.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us at celia@celiadelaney.co.uk
Updated: 01 May 2018
